Change of Mail Collection Office

(Unsuccessful delivery with notification card )

If you've received a notification card for a mail item that has not been successfully delivered and you would like to collect the mail item at another office, simply input the Item Number and Reference Number as shown on the notification card as well as your collection preference in the form below to make an online request.

  • Please note that the above arrangements are not applicable to insured mail items.
  • Transfer of the item takes about 2 to 3 working days, which will be included as part of the retention period of the respective services.
  • The item cannot be transferred to mobile post offices or mailrooms for collection.
  • Request for change of mail collection office submitted on Saturdays, Sundays and public holidays will be counted as a request submitted on the next working day.

If you wish to collect the item at GENERAL POST OFFICE on Sundays

  • Please contact 2921 2337 one working day before the collection
    Operation hours of hotline :
    9:00am-5:00pm (Mon-Fri), and
    9:00am-1:00pm (Sat)

  • Collection is arranged on G/F counter of GPO
    (12:00 noon-5:00pm on Sundays)


Mail Item


Collect at other post office


Contact Information

An acknowledgement will be automatically sent to you if you provide your email address.

Validation Code
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Please contact us if you have encountered any problems in inputting Reference No. and Item No.
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